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Privacy Policy

This Privacy Policy describes how Aurum79 Sdn. Bhd. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://aurumlx.com.my (the "Site").

1. Information We Collect

We collect various types of information for different purposes to provide and improve our Service to you.

a. Personal Information You Provide to Us:

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Contact Information: Your name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payment card details (card number, expiration date, CVV) – please note that we do not store full payment card details on our servers. This information is securely processed by our third-party payment processors.
  • Account Information: If you create an account, we collect your username and password.
b. Information We Collect Automatically:

When you visit the Site, we automatically collect certain information about your device, including:

  • Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
  • Usage Information: As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect this information using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Orders: To process your transactions, manage your orders, and deliver the products you purchase. This includes processing payments, shipping products, and providing you with order confirmations and tracking information.
  • To Communicate with You: To send you updates about your order, respond to your inquiries, and provide customer support.
  • To Improve Our Site and Services: To understand how our customers use the Site, analyze trends, and identify areas for improvement in our product offerings and website functionality.
  • To Personalize Your Experience: To tailor product recommendations and content to your interests.
  • For Marketing and Promotional Purposes: To send you marketing communications about new products, promotions, or other news we think you might find interesting (where you have consented to receive such communications).
  • To Prevent Fraud and Enhance Security: To screen our orders for potential risk or fraud.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information, as described above.

  • Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
  • Compliance with Laws: We may disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access: You may have the right to request access to the personal information we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal information under certain circumstances.
  • Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances.
  • Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You may have the right to object to the processing of your personal information under certain circumstances.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

6. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

7. Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Third-Party Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Site is not intended for individuals under the age of [13 or 16, depending on applicable laws]. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Aurum79 Sdn. Bhd.
B2-07-2, Space U8, No 6, Persiaran Pasak Bumi
40150 Shah Alam
Selangor, Malaysia

© Aurum79 Sdn. Bhd.